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Other Charges
| Bill Related Charge (updated on 17 January 2022) |
| Item | Charges |
| Apply Detailed Bill | $50/copy |
| Apply Paper Bill | $30/copy |
| Reprint Paper Bill | $50/copy |
| Check Latest 6 Months Bill in webpage | Free |
| Check Latest 6 Months Detailed Call Record in webpage | Free |
| Check Detailed Record Not Yet Billed Usage in webpage | $10/Access |
| Check Unbilled Local Data Usage Record (via *280 short code apply) | $3/SMS |
Remarks:
You can click here to check the latest 6 Months bill and Detailed Call Record.
You can click here to check the latest 6 Months bill and Detailed Call Record.
| Deposit |
| Item | Charges |
| IDD and Roaming Deposit | $1,000 |
| Non HKID Cardholder Deposit | $1,500 |
Remark:
The IDD & Roaming Deposit charge will be waived if customer settles payment with autopay via bank account or credit card.
The IDD & Roaming Deposit charge will be waived if customer settles payment with autopay via bank account or credit card.
| Other Charges (updated on 1 January 2024) |
| Item | Charges |
| Admin Fee | $18 (Admin fee is adjusted to $28/month from 1 Jan 2024) |
| SIM or USIM Fee | $100 |
| Reconnection of Service1 | Free |
| Change of Mobile Number | $300 |
| Change of Service Plan | Free |
| Change of Ownership | $300 |
| Service in Person2 | $100/year |
| Bounce Cheque Charge | $30 |
| Requisition for Sales and Service Agreement Copy | $150 |
| Set up Call Forward | $20/Request |
| Hold Disconnection | $100/Request |
Remarks:
- $250/request will be charged for reconnection of service due to overdue payment. (With effect from 01 June, 2020)
- Customer must visit any one of the SUPREME Shop in person for any services e.g. complaint, service disconnection, reporting loss, any account enquiry, subscription of new service or change of service etc.
- HTCL has right to change the above administration fee at any time without prior notice.
