How do I activate service?
Dial shortcode *138*1# with your handset to activate Roam-in-Command.

How to count the valid period and service charge of the 7-Day Pass?
Day count starts upon first use of travel data and consider as first day. Service is available until 23:59 Hong Kong time on 7^th day. Service charge depends on first use of travel data at the designated destinations. Another service charge will be charged automatically when travel data usage has occurred after valid period and according to the destination for the travel data usage. For example:

How to count the service fee if I am travelling across destinations during the valid period of the 7-Day Pass?
Service charge will be charged according to the destination for the first travel data usage. Service is available until 23:59 Hong Kong time on 7^th day. No extra service fee will be charged if you travel to other designated destinations during the valid period of the 7-Day Pass.

For example:
The first travel data usage occurs in Japan and travel to Europe on 4^th day. Service charge is $98 for 7 days. Service charge $148 will be charged when travel data usage has occurred in Europe after valid period.

Is there any warm reminder for this service?
Different types of SMS reminder will be sent to you, for :

1. Confirmation upon service activation
2. The valid period when start using travel data
3. Before the expiry of 7 days validity

Can I share my data by tethering?
Yes! No more hassle of picking up and returning the rental Wi-Fi modem, or adding extra weight to your luggage. Simply share data by tethering with your other mobile devices.

Is 4G LTE supported by Roam-in-Command?
4G LTE service is available to SUPREME 4G LTE customers using compatible 4G devices while there are SUPREME supported 4G network in the destination.
* Subject to coverage of the destination.

What to do if I would like to know more about the service?
You may contact us via SUPREME Hotline 3166-8866 or contact your dedicated Personal Executive.