How are the service validity period and service charge calculated?
The service validity period begins from the first use of Roam-In-Command (6GB)/(10GB). Service charges are calculated based on the country / region where you first use travel data. The service fee covers a usage period of 15 days / 30 days (“Usage Period”), usage of less than 15 days / 30 days will still incur the full charge of that period. The Usage Period commences on the first day of use and lasts until 23:59 (Hong Kong time) on that day, expiring at 23:59 (Hong Kong time) on the 15th day / 30th day. After this period, the service fee will reset for another 15-day / 30-day validity.

Can I subscribe to more than one “Roam-In-Command” service at the same time?
Subscribers of “Roam-In-Command (1GB)” can subscribe “Roam-In-Command (6GB)/ (10GB)” for one-off use. “Roam-In-Command (6GB)” and “Roam-In-Command (10GB)” are mutually exclusive.
When customers subscribe to both “Roam-In-Command (1GB)” and “Roam-In-Command (6GB) / (10GB)”, the data usage will be deducted from “Roam-In-Command (6GB) / (10GB)” first. For the Roaming data usage deduction order, please refer to here.

How will the Roam-In-Command (6GB)/(10GB) be billed if the journey spans multiple regions?
The service charge will be billed according to the first instance of travel data usage. The service remains available until 23:59 (Hong Kong time) on the 15th day / 30th day. No extra service fee will be charged if you travel to the designated destinations during the 15-day / 30-day validity period of Roam-In-Command (6GB)/(10GB).

For example:
If your first travel data usage occurs in Japan and you travel to the UK three days later, the service charge will be $128 / $188 for the 15-day / 30-day period. Once your travel data usage reaches 6GB / 10GB, the data speed will be adjusted to a maximum of 128kbps. You may continue to use the travel data service until the end of the Usage Period.

Can I top up after using all of my travel data?
Yes, you can top up when your travel data usage reaches its cap. SUPREME offers extra travel data at the following charges: $40 for 1GB, $98 for 3GB and $128 for 6GB.

Do I have to start using the travel data right after successfully subscribing to the service?
No, but it is recommended to start using travel data within 30 days of successful subscription. Otherwise, the service will be cancelled on the 30th day after the subscription.

Will I receive reminders for this service?

To ensure your journey is worry-free, SUPREME will send the following SMS reminder :

1. A confirmation message upon activating Roam-In-Command (6GB)/(10GB)
2. A message confirming that the service is activated and detailing the validity period upon your first use of travel data
3. Data usage alerts while you are using the service (if applicable)
4. A reminder message before the expiration of the validity period

Can I share my data with other devices?
With Roam-In-Command (6GB)/(10GB), you can easily share data with other mobile phones and tablets without the need to queue, rent or return portable mobile routers, or carry additional devices.

Does Roam-In-Command (6GB)/(10GB) support 5G?
5G network access is available to SUPREME customers with 5G monthly plans and compatible devices, provided there is SUPREME-supported 5G network coverage at your destination.
* Subject to the coverage of the destination.

What to do if I would like to know more about the service?
You can call the SUPREME Hotline 3166-8866 or reach out to your Personal Executive for more details.

How are the service validity period and service charge calculated?
The service validity period begins from the first use of Roam-In-Command (6GB)/(10GB). Service charges are calculated based on the country / region where you first use travel data. The service fee covers a usage period of 15 days / 30 days (“Usage Period”), usage of less than 15 days / 30 days will still incur the full charge of that period. The Usage Period commences on the first day of use and lasts until 23:59 (Hong Kong time) on that day, expiring at 23:59 (Hong Kong time) on the 15th day / 30th day. After this period, the service fee will reset for another 15-day / 30-day validity.

Can I subscribe to more than one “Roam-In-Command” service at the same time?
Subscribers of “Roam-In-Command (1GB)” can subscribe “Roam-In-Command (6GB)/ (10GB)” for one-off use. “Roam-In-Command (6GB)” and “Roam-In-Command (10GB)” are mutually exclusive.
When customers subscribe to both “Roam-In-Command (1GB)” and “Roam-In-Command (6GB) / (10GB)”, the data usage will be deducted from “Roam-In-Command (6GB) / (10GB)” first. For the Roaming data usage deduction order, please refer to here.

How will the Roam-In-Command (6GB)/(10GB) be billed if the journey spans multiple regions?
The service charge will be billed according to the first instance of travel data usage. The service remains available until 23:59 (Hong Kong time) on the 15th day / 30th day. No extra service fee will be charged if you travel to the designated destinations during the 15-day / 30-day validity period of Roam-In-Command (6GB)/(10GB).

For example:
If your first travel data usage occurs in Japan and you travel to the UK three days later, the service charge will be $128 / $188 for the 15-day / 30-day period. Once your travel data usage reaches 6GB / 10GB, the data speed will be adjusted to a maximum of 128kbps. You may continue to use the travel data service until the end of the Usage Period.

Can I top up after using all of my travel data?
Yes, you can top up when your travel data usage reaches its cap. SUPREME offers extra travel data at the following charges: $40 for 1GB, $68 for 2GB and $98 for 3GB.

Do I have to start using the travel data right after successfully subscribing to the service?
No, but it is recommended to start using travel data within 30 days of successful subscription. Otherwise, the service will be cancelled on the 30th day after the subscription.

Will I receive reminders for this service?

To ensure your journey is worry-free, SUPREME will send the following SMS reminder :

1. A confirmation message upon activating Roam-In-Command (6GB)/(10GB)
2. A message confirming that the service is activated and detailing the validity period upon your first use of travel data
3. Data usage alerts while you are using the service (if applicable)
4. A reminder message before the expiration of the validity period

Can I share my data with other devices?
With Roam-In-Command (6GB)/(10GB), you can easily share data with other mobile phones and tablets without the need to queue, rent or return portable mobile routers, or carry additional devices.

Does Roam-In-Command (6GB)/(10GB) support 5G?
5G network access is available to SUPREME customers with 5G monthly plans and compatible devices, provided there is SUPREME-supported 5G network coverage at your destination.
* Subject to the coverage of the destination.

What to do if I would like to know more about the service?
You can call the SUPREME Hotline 3166-8866 or reach out to your Personal Executive for more details.

How do I activate service?
Dial shortcode *138*1# with your handset to activate Roam-in-Command.

How to count the valid period and service charge of the 7-Day Pass?
Day count starts upon first use of travel data and consider as first day. Service is available until 23:59 Hong Kong time on 7^th day. Service charge depends on first use of travel data at the designated destinations. Another service charge will be charged automatically when travel data usage has occurred after valid period and according to the destination for the travel data usage. For example:

How to count the service fee if I am travelling across destinations during the valid period of the 7-Day Pass?
Service charge will be charged according to the destination for the first travel data usage. Service is available until 23:59 Hong Kong time on 7^th day. No extra service fee will be charged if you travel to other designated destinations during the valid period of the 7-Day Pass.

For example:
The first travel data usage occurs in Japan and travel to Europe on 4^th day. Service charge is $98 for 7 days. Service charge $148 will be charged when travel data usage has occurred in Europe after valid period.

Is there any warm reminder for this service?
Different types of SMS reminder will be sent to you, for :

1. Confirmation upon service activation
2. The valid period when start using travel data
3. Before the expiry of 7 days validity

Can I share my data by tethering?
Yes! No more hassle of picking up and returning the rental Wi-Fi modem, or adding extra weight to your luggage. Simply share data by tethering with your other mobile devices.

Is 4G LTE supported by Roam-in-Command?
4G LTE service is available to SUPREME 4G LTE customers using compatible 4G devices while there are SUPREME supported 4G network in the destination.
* Subject to coverage of the destination.

What to do if I would like to know more about the service?
You may contact us via SUPREME Hotline 3166-8866 or contact your dedicated Personal Executive.