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Service Tips
  • Replace SIM
    Replace SIM
      1. As an account owner*, you can complete the SIM replacement at any of our SUPREME shop.
      2. You are required to show your previous SIM card.
      3. A handling fee of $100 will be charged.
      4. The new SIM card will be active within 2 hours
      Remarks:
      *An authorized person, please bring along his/her HKID card and the following documents:
      • HKID copy of the registered customer
      • Original authorization letter with registered customer’s signature
  • Change Mobile Number
    Change Mobile Number
      1. Account registered customer* should bring along the HKID card to any of the SUPREME shops to arrange.
      2. A handling fee of $300 handling will be charged.
      3. The new number will be effective as early as the day following the completion of the application.
      Remarks:
      *An authorized person, please bring along his/her HKID card and the following documents:
      • HKID copy of the registered customer
      • Original authorization letter with registered customer’s signature
  • Transfer Ownership
    Transfer Ownership
      1. The new owner please visit SUPREME shop in person and bring along with
        • Original authorization letter with the Original mobile account registered owner’s HKID card / BR copy, and
        • A proof of residential address (latest 3 months)
      2. The new owner needs to pay
        • The account outstanding balance (if applicable)
        • The $300 transfer of ownership fee
        • The one-month advance service fee
        • The value-added services (if applicable)
        • The $1500 deposit (applicable for non-HK residents only)
      Important Note:
      • Change of mobile account ownership is not available during the contract’s effective period.
      • The payment method set up by the previous owner will be stopped upon the completion of the ownership transfer. The new owner will have to apply the autopay separately (if any).
      • SUPREME Self-Service Password will be reset after the transfer of ownership.
  • General Charges
    General Charges
    • Bill Related Charge (updated on 17 January 2022)
      Item Charges
      Apply Detailed Bill $50/copy
      Apply Paper Bill $30/copy
      Reprint Paper Bill $50/copy
      Check Latest 6 Months Bill in webpage Free
      Check Latest 6 Months Detailed Call Record in webpage Free
      Check Detailed Record Not Yet Billed Usage in webpage $10/Access
      Check Unbilled Local Data Usage Record (via *280 short code apply) $3/SMS
      Remarks:You can click here to check the latest 6 Months bill and Detailed Call Record.
      Deposit
      Item Charges
      IDD and Roaming Deposit $1,000
      Non HKID Cardholder Deposit $1,500
      Remark: The IDD & Roaming Deposit charge will be waived if customer settles payment with autopay via bank account or credit card.
      Other Charges (updated on 1 January 2024)
      Item Charges
      Admin Fee $28
      SIM or USIM Fee $100
      Reconnection of Service1 free
      Change of Mobile Number $300
      Change of Service Plan Free
      Change of Ownership $300
      Service in Person2 $100/year
      Bounce Cheque Charge $30
      Requisition for Sales and Service Agreement Copy $150
      Set up Call Forward $20/Request
      Hold Disconnection $100/Request
      Remarks:
      1. $250/request will be charged for reconnection of service due to overdue payment. (With effect from 01 June, 2020)
      2. Customer must visit any one of the  SUPREME Shop in person for any services e.g. complaint, service disconnection, reporting loss, any account enquiry, subscription of new service or change of service etc.
      *HTCL has right to change the above administration fee at any time without prior notice.
    • Apply / Update Autopay
    Apply / Update Autopay
    Call Block Services
    Call Block Services
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